Privacy Policy

"The Big Basket" ABN 30 264 152 980 is committed to supporting the Privacy Act which sets clear standards for the collection, access, storage and use of personal information which we obtain as part of our everyday business operations.

1 Information we collect and how we use it
Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.
We use this information to identify your orders and to personalise your shopping experience with us. At no time do we keep a record of your credit card or PayPal details. When you pay on line using your credit card you are seamlessly redirected to the SecurePay secure server, and your payment is processed directly by SecurePay, not by us. We do not see any of your credit card details.
Likewise, PayPal payments are processed directly by PayPal on their site and not by us. We do not see any of your PayPal details
When you place an order, or use any online form on our website we need to know your name and other information such as your postal address, e-mail address, and telephone number. By submitting this information you consent to use of the information in accordance with this Privacy Policy as amended from time to time.
We gather this information to allow us to process your request. The relevant information is then used by us to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general
If, at any time, you wish to have your information removed from our system, please send an e-mail  to enquiries@thebigbasket.com.au. We will take steps to ensure that the information is deleted as soon as reasonably practicable.
More information about Privacy & Information Law is available from the Office of the Australian Information Commissioner.

2. Our Use of Cookies and Other Information Gathering Technologies
Cookies are small text files on you computer. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the website. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them.
The creation of a cookie on your computer does not give the website any access to other information such as your e-mail address.
We are not responsible for the content or the privacy policies of websites to which our website may link and our privacy policy does not apply to those websites.  These other websites may send their own cookies to users, collect data, or solicit personal information.  Please keep in mind that whenever you give out personal information online (for example, via message boards or chat lines), that information can be collected and used by people you don't know.  While we strive to protect our clients personal information, we cannot guarantee the security of any information you disclose online, you disclose such information at your own risk.

3. How We Protect Your Information
We endeavour to protect the information you provide and there are various security procedures that have been put in place, as set out in this policy.
The SecurePay merchant facility has been implemented on this site. This facility maintains a level 1 PCI DSS security compliance. This is the highest possible level. All data is kept in Australia. We will never onsell your information to a third party, for any reason.